How to Reduce the Cost of Cleaning & Disinfecting Hotel Guest Rooms

The Challenge

The intense focus on COVID-19 prevention has pulled the focus away from other Health and Safety responsibilities, including those related to ergonomics and preventing costly injuries. These need to remain a priority as it is the responsibility of every employer is to protect employees from ergonomic risks and hazards, illnesses and injuries (OSHA: IIPP 3203 / MIPP 3345 / RMI 5110).

Returning Associates to work and hiring new essential workers amid COVID-19, is causing stress for both employers and employees with questions like these:

  • How can we safely reopen and stay open?

  • What procedures do we need to put into place or improve?

  • How can we ensure safe practices and safe behaviors are being followed, whether an Associate is making a bed or disinfecting a guest room?

  • How can we compensate for the cost and time to clean and disinfect guest rooms, restaurants, meeting rooms & more?

The cost to clean and disinfect hotel guest rooms and other surfaces and spaces has increased due to the COVID-19 pandemic and new regulations. With the increasing number viruses in the world, these new procedures and protocols will last for years, if not forever.

Some hotels report a 50% increase in the time needed to clean a guest room, from 30 to 45 minutes. The choice for hoteliers is to raise room rates, clean fewer rooms per housekeeper or hire more employees.

The best way to offset these costs is to increase human efficiency around every task, and utilize the most effective disinfection solution on the market with the most efficient cleaning protocols.

Seconds quickly turn into minutes and minutes turn into hours, so every second counts...

Hoteliers and Associates are affected in different ways. Hotels need to manage resources in a balanced manner, one that protects the health and safety of their workforce, guests and the hotel's bottom-line. At the same time, Associates feel and react to the pressure to produce, whether stated or not.

The nature of human beings is to start taking shortcuts and rushing in order to complete a task or a set of tasks in a given time. These conditions are a set-up for costly injuries to occur, today and tomorrow. The average cost of each soft-tissue injury is $60.000.

The cost of maintaining a workforce is also rising.

This occurs in many interconnected areas, such as: turnover, hiring, absenteeism, PPE, morale, job satisfaction, Workers’ Compensation claims, and presenteeism - "Being on the clock, but not productive due to fatigue, pain or other health challenges."

Presenteeism alone costs more than $125,000 a year, for every 50 employees. Add this to the average cost of injuries and the loss is approximately $4.00 per hour, per employee. In a workforce with 100 employees that represents an "annual loss" of $800,000.00!